Privacy, Terms &
Legal Policies

Accession Digital is a digital agency providing web design, development, ecommerce, branding, and AI automation services. We are based in Ireland and operate globally. For the purposes of applicable data protection law, Accession Digital is the data controller responsible for your personal data.

If you have any questions about how we handle your data, contact us at hello@accessiondigital.co.

We collect personal data in the following circumstances:

• Enquiry and contact forms: Name, email address, business name, website URL, budget range, and any information you voluntarily provide.
• Email communications: Content of emails or messages you send us directly.
• Analytics data: Anonymised data about how visitors interact with our website — pages visited, time on site, device type, and approximate location. This data does not personally identify you.
• Cookie data: Where you have consented, we collect data through cookies and similar tracking technologies. See our Cookie Policy for full details.
• Client project data: In the course of delivering services, we may process data you provide relating to your business, including customer data, business information, and project assets.

We use your personal data for the following purposes:

• Responding to enquiries: To review your project requirements and respond with a proposal, quote, or relevant information.
• Service delivery: To deliver contracted services, including project management and communication.
• Marketing communications: Where you have given consent, to send updates, early access offers, and relevant resources from Accession Digital brands. You can withdraw consent at any time by contacting us or using the unsubscribe link in any communication.
• Website improvement: To understand how our website is being used and improve the user experience.
• Legal compliance: To comply with applicable laws and regulations.

Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal bases:

• Consent: Where you have actively opted in — for example, by ticking a marketing checkbox on our forms or accepting our cookie banner.
• Legitimate interests: Where processing is necessary for our legitimate business interests, such as responding to enquiries and improving our services, provided these interests are not overridden by your rights.
• Contract performance: Where processing is necessary to fulfil our obligations under a contract with you.
• Legal obligation: Where we are required to process data to comply with a legal obligation.

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law.

• Enquiry data: Retained for up to 24 months from the date of initial contact, unless a project is initiated.
• Client project data: Retained for up to 7 years from project completion for contractual and legal compliance purposes.
• Marketing data: Retained until you withdraw consent or request deletion.
• Analytics data: Retained in anonymised, aggregated form only. No personally identifiable information is retained in analytics systems.

You may request deletion of your personal data at any time by contacting us, subject to any legal obligations requiring retention.

Under GDPR, you have the following rights regarding your personal data:

• Right of access: To request a copy of the personal data we hold about you.
• Right to rectification: To request correction of inaccurate or incomplete data.
• Right to erasure: To request deletion of your personal data where there is no compelling reason for continued processing.
• Right to restriction: To request that we restrict processing of your data in certain circumstances.
• Right to data portability: To receive your data in a structured, commonly used, machine-readable format.
• Right to object: To object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: To withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at hello@accessiondigital.co. We will respond within 30 days. You also have the right to lodge a complaint with the Data Protection Commission at dataprotection.ie.

We use third party tools to operate our website and business — including services for analytics, marketing automation, session recording, and customer relationship management. We do not sell your personal data to any third party. All providers are required to handle your data securely and in compliance with applicable data protection law.

We use cookies and similar tracking technologies on our website. For full details on what we use, why, and how to manage your preferences, please see our Cookie Policy.

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last updated. Continued use of our website or services following any update constitutes acceptance of the revised policy.

Accession Digital, Ireland.
hello@accessiondigital.co
accessiondigital.co

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work correctly, function more efficiently, and to provide information to site owners. We use cookies and similar technologies — including pixel tags, web beacons, and local storage — across our website.

We use cookies for the following purposes:

• To ensure the website functions correctly and securely
• To understand how visitors use our site and improve the experience
• To measure the effectiveness of our marketing and content
• To enable personalised experiences where relevant

• Essential cookies: Strictly necessary for the website to function. These enable core functionality such as security and accessibility. They cannot be disabled as the site cannot function without them.
• Analytics cookies: Help us understand how visitors interact with our website by collecting information anonymously. They tell us which pages are visited most, how long visitors stay, and how they arrived. No personally identifiable information is collected through analytics cookies.
• Marketing and tracking cookies: Used to deliver relevant content and measure the effectiveness of our marketing. These are only set where you have given consent.

When you first visit our website, you will be shown a cookie consent banner. You can choose to accept all cookies or decline non-essential cookies at that point.

You can change your preferences at any time by clearing your browser cookies and revisiting the site, which will prompt the consent banner again. You can also manage cookies directly through your browser settings. Please note that blocking certain cookies may affect website functionality.

Some cookies on our site are set by third party services we use to operate and improve our website and marketing. These include services in the categories of analytics, session recording, and marketing automation. We ensure all third party providers comply with applicable data protection law. We do not permit third party advertising networks to set cookies for the purpose of serving advertising to you on other sites.

For any questions relating to our use of cookies, contact us at hello@accessiondigital.co.

By accessing or using the Accession Digital website (accessiondigital.co) or any associated subdomain, you agree to be bound by these Terms of Use. If you do not agree, please do not use our website. These terms apply to all visitors and users. We reserve the right to update these terms at any time — continued use of the site following any update constitutes acceptance.

You may use this website for lawful purposes only. You agree not to:

• Use the site in any way that violates applicable local, national, or international law
• Transmit unsolicited or unauthorised advertising or promotional material
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the site
• Attempt to gain unauthorised access to any part of the site or its related systems
• Reproduce, copy, sell, or exploit any portion of the site without express written permission

All content on this website — including text, graphics, logos, images, design elements, code, and audiovisual content — is the property of Accession Digital or its licensors and is protected by applicable intellectual property law.

You may view content for personal, non-commercial use only. You may not reproduce, modify, distribute, publicly display, or create derivative works from any content on this site without our prior written consent.

This website and its content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that the site will be uninterrupted, error-free, or free of harmful components. Any reliance you place on content from this site is at your own risk.

To the fullest extent permitted by applicable law, Accession Digital shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of — or inability to use — this website or its content.

Nothing in these terms limits or excludes any liability that cannot be excluded under applicable law, including liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

Our website may contain links to third party websites provided for your convenience only. We have no control over those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

These Terms of Use and any dispute or claim arising from or in connection with them shall be governed by and construed in accordance with the laws of Ireland and the European Union. Any disputes shall be subject to the exclusive jurisdiction of the courts of Ireland, unless EU consumer protection law requires otherwise.

We reserve the right to modify these Terms of Use at any time. Changes are effective immediately upon posting. Your continued use of the website after any changes constitutes acceptance of the updated terms.

For any questions relating to these Terms of Use, contact us at hello@accessiondigital.co.

All invoices issued by Accession Digital are due within 7 days of the invoice date unless otherwise agreed in writing. Payments are accepted via bank transfer and other methods as agreed on a per-project basis.

Late payments may result in work being paused until the outstanding balance is cleared. Accession Digital reserves the right to charge interest on overdue invoices in accordance with applicable law. All prices are quoted exclusive of VAT unless stated otherwise.

For project-based work, payments are structured around agreed milestones. The standard structure is:

• Deposit (50%): Due upon acceptance of the project proposal. Work will not commence until the deposit is received. The deposit is non-refundable once work has commenced.
• Milestone payments: Issued at agreed stages — typically at design sign-off and build completion.
• Final payment (balance): Due upon project completion and prior to delivery of assets, files, or site launch. No deliverables will be released until the final invoice is cleared.

The specific payment schedule for your project will be outlined in your proposal or contract.

Accession Digital provides professional digital services. Due to the nature of creative and development work, we operate a no-refund policy on work that has been delivered or substantially completed.

• Deposits: Non-refundable once work has commenced. If a project is cancelled before work begins, the deposit may be refunded at our discretion.
• Delivered work: No refund is issued on work that has been delivered, approved, or signed off by the client.
• Cancelled projects: Where a project is cancelled mid-delivery, you remain liable for all work completed to the date of cancellation, billed at the agreed project rate or our standard day rate.
• Partial refunds: May be considered at our sole discretion where a significant deficiency in delivered work has been identified and cannot be remedied within a reasonable timeframe.

This policy does not affect your statutory rights as a consumer under EU or Irish consumer protection law.

If you have a concern about an invoice or payment, contact us promptly at hello@accessiondigital.co. We aim to resolve all payment disputes within 14 days of being notified. Where a dispute cannot be resolved amicably, both parties agree to attempt mediation before pursuing formal legal action.

Where Accession Digital manages paid advertising campaigns on your behalf, advertising spend is the sole financial responsibility of the client. Ad spend is managed directly within the client's own ad accounts and is entirely separate from our service fees. Accession Digital accepts no financial responsibility for ad spend performance, platform policy changes, or any loss of advertising budget.

For billing or payment queries, contact us at hello@accessiondigital.co.

All work created by Accession Digital — including designs, code, creative assets, written content, brand materials, and documentation — remains the intellectual property of Accession Digital until full and final payment has been received.

During the project, you are granted a limited, non-exclusive licence to review and provide feedback on work in progress. This licence does not constitute ownership or transfer of any rights.

Upon receipt of full and final payment, all intellectual property rights in the deliverables created specifically for your project are transferred to you. This transfer is:

• Limited to the final agreed deliverables — not preliminary work, concepts, or rejected iterations
• Subject to any third party licences contained within the deliverables (see Section 4)
• Effective from the date full payment is received — not the date of delivery

Until full payment is received, you do not have the right to use, publish, distribute, or otherwise exploit any deliverables created under this agreement.

Upon full payment, we will provide a handover package appropriate to your project. This typically includes:

• Final source files in agreed formats (design files, code repositories, brand assets)
• Login credentials for any accounts created on your behalf
• Project documentation and technical notes relevant to your use of the deliverables

Handover requests must be made within 12 months of project completion. We cannot guarantee availability of project files beyond this period.

Your deliverables may incorporate third party assets including fonts, stock imagery, icons, plugins, frameworks, and code libraries. Ownership and licensing of these assets remain subject to their original licence terms. We will notify you of any material third party licences included in your project.

You are responsible for maintaining any ongoing licences required for third party assets after project completion — for example, font licences, software subscriptions, or stock image licences.

Accession Digital reserves the right to display work created for clients in our portfolio, marketing materials, and case studies, unless you have explicitly requested confidentiality in writing prior to project commencement. We will not disclose confidential business information, financial data, or internal client details in any portfolio use.

For any questions relating to intellectual property or asset ownership, contact us at hello@accessiondigital.co.

This Acceptable Use Policy applies to all services provided by Accession Digital, including all products under the AccessionAI brand — Always (AI receptionist) and Review Growth+ (automated review acquisition). By using any Accession Digital service, you agree to comply with this policy.

Our services may only be used for lawful business purposes. You agree to use all Accession Digital services:

• In compliance with all applicable local, national, and international laws and regulations
• In a manner consistent with the intended purpose of each service
• With accurate and truthful information provided to us and to any end users reached through our services
• In good faith and with respect for the rights of others

You must not use any Accession Digital service for the following:

• Any illegal activity, including fraud, money laundering, or activities that violate consumer protection law
• Sending unsolicited commercial communications (spam) to any individual or business
• Harassment, abuse, or intimidation of any individual or group
• Distribution of false, misleading, or deceptive information
• Infringement of any third party's intellectual property rights
• Collection or storage of personal data without appropriate consent or legal basis
• Any activity that could damage, disrupt, or place unreasonable burden on our infrastructure or services

The following additional terms apply to AccessionAI products:

• Always: Must not be used to impersonate a human in a way that is deceptive or misleading to end users. Must not be used to collect personal data without appropriate consent disclosures. Must not be used in violation of telecommunications law or consumer protection regulation in your jurisdiction.
• Review Growth+: Must only be used to solicit genuine reviews from real customers who have had an actual experience with your business. You must not use this service to generate fake, fabricated, or incentivised reviews that violate the terms of service of any review platform including Google. The negative review filtering feature must not be used in a manner designed to suppress legitimate feedback in a way that deceives consumers.
• All AI products: Must not be used to generate or distribute misinformation or content designed to deceive. Must not be used in any application involving vulnerable individuals, medical advice, legal advice, financial advice, or safety-critical systems without appropriate human oversight.

If we determine, at our sole discretion, that you are in breach of this policy, we reserve the right to:

• Suspend access to any or all Accession Digital services immediately and without prior notice
• Terminate your account and any active service agreements
• Report any illegal activity to the appropriate authorities
• Pursue any legal remedies available to us

Suspension or termination for breach of this policy does not entitle you to any refund of fees paid.

To report a suspected breach or for any questions relating to acceptable use, contact us at hello@accessiondigital.co.